Refund policy

Last updated: November 7, 2026

Lone Table sells monthly plans (Heroic and Epic) and message packs. Here is when you can get your money back.

This is a paid beta. All payments go toward the continued development of this game.

Cancelling a plan

• You can cancel any time from the menu (☰) under Plans & billing. No email or phone call needed.
• After you cancel, you keep your plan until the end of the month you already paid for. Then it doesn't renew, and you're back on the free plan.
• Cancelling doesn't refund the month you're in, except under the 3-day rule below.

The 3-day rule (plans)

If you ask within 3 days of being charged for a plan, and you've used 25% or less of that month's messages, you get a full refund for that charge. Your plan then ends.

• Heroic (500 messages): 125 messages or fewer used
• Epic (3,000 messages): 750 messages or fewer used

After 3 days, or once you've used more than 25%, that month isn't refundable.

Message packs

• If you ask within 3 days of buying a pack and none of its messages have been used, you get a full refund.
• Once any message from a pack has been used, that pack isn't refundable.
• Pack messages are only used after your monthly messages run out, so a pack usually stays untouched until then.

Always refunded

• Turns that fail. If the AI errors out or the game has to fall back to a stand-in reply, that message is given back to you automatically. You don't need to ask.
• Billing mistakes. If you were charged twice, or charged after you cancelled, you get that charge back.
• A card used without permission. If a child or someone else paid with your card without your OK (for example, after giving a false age at sign-up), email us and we'll refund it. We may close that account.

No refund

• If your account is banned for breaking the terms of service, there's no refund for plans or packs.

Bought on Google Play

For purchases made through Google Play, Google handles refund requests in the first 48 hours under Google's own policy. After that, ask us and this policy applies.

How to ask

Use Contact support while signed in (your account is attached for you), or email support@lonetable.wyerd.org from the address you play with. Say what you'd like refunded. Lone Table is run by one person: expect a reply within 3 business days. Refunds go back to the card you paid with. Your bank may take 5–10 days to show it.